Rental Agreement & Cancellation Policy

We must have a signed Rental Agreement before completing the Reservation, this is an overview of it.

TERMS AND CONDITIONS

A completed “Vacation Rental Agreement” is required within 24-hours to hold your reservation. The Reservation Fee is due upon receipt. Review and acceptance of the Tahoe Signature Properties Terms & Conditions which is made part of this rental agreement is required before a confirmation will be issued.

MINIMUM AGE REQUIREMENT

Agreement must be entered into by Occupant of 25 years or older.

CHECK-IN/CHECK -OUT PROCEDURE
Check-In. Check-in time is after 4 PM on the day Tenant’s scheduled reservation begins. No early check-ins absent prior consent of Agent. Seven days before your arrival an email will be sent to the Tenant with check-in instructions, Tenants will be given their key(s) and gate access card(s) (if needed), as well as any special instructions or updates that may be applicable to the Unit.
Check-Out. Check-out time is 10 AM on the day Tenant’s scheduled reservation ends. Any delay in check-out, absent prior consent of Agent shall result in Tenants being charged for another night’s stay.

RESERVATION FEE AND PAYMENT
For reservations made 30 days and less before arrival 100% of reservation is due in order for the reservation to be confirmed. If this rental Agreement is entered into more than 30 days before arrival 25% is due immediately upon execution of this rental Agreement. The balance of the rent and other charges specified above is dues 30 days before arrival.

CANCELLATION POLICY

Should Tenant cancel the reservation after Agent confirms this Rental Agreement, and before 30 days ofarrival date,Tenant will receive a refund of the full contractual amount.
Should Tenant cancel the reservation after Agent confirms this Rental Agreement, within 30 days before arrival date,Agent will attempt to rebook the Unit at the same rate. If Agent is able to rebook the Unit at the same rate, Tenant will receive a refund of the full contractual amount less 25% reservation fee. If Agent is able to rebook the Unit at a lower rate, Tenant will receive a refund in the amount of the lower rate less 25% reservation fee. If Agent is unable to rebook the Unit, Tenant’s full payment, excluding taxes and cleaning fee, will be not refunded.
There shall be no refund or credit provided in the event the Tenant is unable to arrive at the Unit on the arrival date or in the event Tenant departs from the Unit prior to the departure date for the following reasons, including but not limited to: road closure, inclement weather, health problems, fires in the basins which do not require evacuation, or disruption of utility services.
To protect against cancellations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guests purchase trip cancellation and Interruption Protection insurance to assure refund of deposits paid and reimbursement of other vacation payments. Such insurance is available through travel agents, auto clubs such as AAA, or online athttp://www.rentalguardian.com/orhttp://www.csatravelprotection.com/

CONDITION OF RENTAL
The property shall be in the same condition upon departure as at check-in. Normal wear and tear excepted. Owner or its agents may enter the property at reasonable times to make repairs or provide maid service. Guest may cook in areas specifically designated for cooking. Guest must immediately notify Agent of fire or other damage to property. Guest shall not move any furniture.  In the event Guest finds it required to move furniture, Guest acknowledges they will return it exactly where found.  Guest shall not remove or tamper with any wiring throughout the home, including but not limited to surround sound, speakers, TVs, consoles.  Guest shall be liable for all acts of the family, invitees, employees, or other persons invited onto the property. Guest may not sublet or assign this rental agreement. Guest shall be responsible to return all keys and gate or garage door openers upon departure. Guest shall abide by the House Rules of the Owner, Property Manager, Condominium Association and/or
the Booking Agent as provided to Guest. Guests shall not bring any pets onto the property, unless this is a pet friendly property and a Pet Fee has been assessed. Guest will not smoke indoors. Guest will rinse feet of sand prior to entering the unit. No parties shall be allowed without prior consent. Additional charges may apply. No catering or outside music permitted without prior consent, additional charges may apply. Guest shall not permit any use of pool or Jacuzzi by unsupervised children or other guests, and shall keep gates closed. Guest and other invitees shall use the pool and Jacuzzi at their own risk. Guest understands that there are certain inherent risks to person and property located adjacent to the lake or to a golf course, including the possibility of drowning or being struck by a golf ball. Guest acknowledges that the owner would not rent the property unless the Guest accepted this condition.

SECURITY DEPOSIT
Your Credit Card above given to the Agent (Tahoe Signature Properties – Property Owner’s designated agent hereinafter referred to as “Agent”), in trust, as security deposit for the performance by the Tenants of the terms under this rental agreement set forth following, and for any excessive cleaning and maintenance, besides accidental accidental damages that will be covered by the Damage Insurance, caused by Tenants, Tenants’ family and visitors (hereinafter collectively called “Tenants”) to the premises or furnishings during the rental period. Agent may use part or all of the security deposit to arrange repairs or excessive cleaning to the Unit caused by Tenants. However, Agent is not limited to just the security deposit portion of any security deposit amount and Tenants remain liable for any balance.

DAMAGE WAIVER
Accidental Damages only will be covered by the Damage Protection(when purchased) and it covers up to $5,000.00 worth of damages. Any other damages to the property or accidental damages that exceed $5,000.00 shall be assessed to the deposit or credit card used to hold the reservation.
​Accidental Damage Waiver Does Not Cover:
Intentional acts of a guest and traveling companions;
Gross negligence or willful conduct;
Any loss, if a guest or traveling companions do not take reasonable and prudent measures to protect the residence;
Any loss, if the guest does not report the damage to Tahoe Signature Properties staff by the time of vacating the residence;
Normal wear and tear;
Theft without forced entry;
Damage or loss caused by any pet or other animal that was not allowed onto the premises under the Rental Agreement.

CLEANING
Tenants shall leave the Property in reasonably clean conditions, including emptying of all trash cans during occupancy of the property and loading and starting the dishwasher. Upon departure, please do not make up beds that have been used. If Tenant wishes to obtain daily housekeeping service, please advise Agent in advance so it may be arranged for a fee. If /when at departure the property will be in need of a more extensive cleaning or carpet cleaning the funds will be charged to the credit card on file and you’ll be supplied with a receipt.

PETS
There is a pet fee of $100.00, only applied to Pet Friendly Homes, the tenant must notify the company when planning on bringing a pet, if/when cleaners find traces of a pet after departure the tenant will be liable for the pet fee and such fee will be charged to the credit card on file. When tenant brings a pet to a Pet Free home, the carpets and upholstery will be cleaned, this extra cleaning will be charged to the credit card on file. There are absolutely no pets allowed at any of the Sweetbriar properties, this is a pet free complex, violators will be asked to leave causing the breach of the contract.

USE AND ENJOYMENT OF UNIT AND PROPERTY
Use of Premises. Tenants shall only use the Premises as a residence. The premises shall not be used for any unlawful purposes. Tenants will comply with all laws, rules, ordinances, statutes and orders regarding the use of the premises.
Quiet Enjoyment. Tenants shall be entitled to the quiet enjoyment of the premises, and Agent will not interfere with that right, as long as tenants do not interfere with those rights of neighbors or other tenants. Loud music, noise and inadequate conduct will result in a call to the police department and breach of these agreement, all of our homes are in residential areas and 10PM quite time is reinforced.
Smoking. No smoking is allowed on the premises; such action is a breach of this rental agreement and will result in carpet and upholstery cleaning, such extra cleaning will be charged to the credit card on file and tenant will be supplied with a receipt, please refrain from smoking inside the house.

Open Fires. No open fires are allowed on the property, bonfires, fire pits or any type of open flames around the property are prohibited and will result in a $500.00 fine, such fine will be charged to the credit card on file.
Use of Grills. Grilling is permitted only in the area where the BBQ is located, please don’t move the BBQ from it’s designated place. Please clean BBQ after each use and then recover BBQ (if cover present).
Locked Areas. Areas that are locked, such as Owner’s personal storage spaces, for which Tenants are not provided a key, are off limits to the Tenants. Any attempt to enter locked areas is cause for immediate termination of this agreement, forfeiture of all monies paid, and Tenants will be liable for any damage and/or missing items.
Furniture.  Tenants shall not move any furniture.  In the event Tenant finds it required to move furniture, Tenant acknowledges they will return it exactly where found.
TV/Media.  Tenants shall follow Instructions as provided.  Tenants will not tamper with or remove any wiring throughout the home, including but not limited to surround sound, speakers, TVs, consoles.
Agent Entry. The Agent reserves the right to access the premises during tenants occupancy when there is a breach of the rental agreement such as unlawful activity, neighbors disturbance, smoking, the maximum occupancy exceeded…
Use of Decks/Balconies.  At no time should there be more people on the Units deck then what the Unit’s Maximum Occupancy is, having more than   people will be done at your own risk and the Agent and Owner will be released of any liability.
 LIMITATION OF LIABILITY
Agent attempts to maintain the Units in the best of condition. Agent expresses no guarantees, express or implied, regarding suitability or fit ability for any particular purpose. Agent does guarantee that appropriate repair and/or replacement will be performed as soon as possible under prevailing circumstances. It is Tenant’s responsibility to immediately notify Agent of any issues that they incur during their stay so that the repair and/or replacement may be promptly taken care of. Agent is not responsible for any inconveniences for which Agent has no immediate control. These inconveniences may include, but are not limited to, the following: (I) breakdown of VCR’s, hot tubs, saunas, and/or other recreational appliances or devices; (II) power outages; (III) adverse weather and/or road conditions; (IV) construction in the area; and (V) Units that are not decorated and/or accommodated to Tenant’s individual tastes.
Agent shall not be held liable, or otherwise take any responsibility, for any injuries that may occur to Tenant, and/or Tenant’s invitee, that is caused or permitted to be caused by the intentional, unintentional, negligent, or careless acts of said Tenants, and/or invitees.
Agent holds the right to relocate tenant to a comparable Unit (or help find a suitable Unit) if/when the property booked in the first place becomes unavailable.
By the written or electronic endorsement of this Agreement, Tenant agrees to forever hold-harmless and indemnify Agent form any liability and/or responsibility arising there from.

INSURANCE
You understand that our insurance does not cover your belongings or damage that you cause. You agree that we are not responsible for any loss or damage during the term of the rental agreement. You agree to carry insurance
covering all of your personal property located in the unit or bear full responsibility for its damage including damage from fire, water, theft, or any cause.

ACKNOWLEDGEMENT
I/we, the undersigned, hereby apply for the above listed accommodation and warrant that I/we have read, understand and agree to the terms and conditions of this application, and I/we agree to abide by homeowners/agents/association restrictions on use of said property. I/we further understand and represent that I/we are executing this application on behalf of all parties named on the guest list.